Data deletion

If you run a business on Speed

1. Export anything you want to keep from Settings → Data & privacy → Export. Exports are yours and stay available until the account closes.
2. Choose Settings → Data & privacy → Delete account and confirm with your sign-in code.
3. We close the workspace at once and delete personal data within 30 days. Financial-transaction and KYC records that Nigerian law obliges us to keep are retained for the statutory period only, restricted from any other use, then deleted.

If you cannot sign in, email our Data Protection Officer at ifemide.o@myspeedapp.com from the address on the account, with the business name. We verify identity before acting.

If you connected Facebook, Instagram or WhatsApp

Disconnecting a channel in Settings → Channels stops Speed receiving anything further from that platform and removes the platform access token immediately. Messages already stored in your inbox stay with the business account until you delete the conversations or close the account as above. You can also remove Speed’s access from the platform side: on Facebook, Settings & privacy → Settings → Business integrations, remove Speed and tick “delete data”; we honour that signal by deleting the data we received from that platform for your account within 30 days.

If you work on someone else’s business seat

Your activity inside that workspace belongs to the business owner’s records. Ask the owner to remove your seat; your own login, devices and profile can then be deleted by you from Settings → Data & privacy, or by emailing the DPO.

If you are a customer of a business that uses Speed

The business you dealt with is responsible for your data in their account, so ask them first; they can delete your customer record and conversations from Speed. If they cannot or will not, email our Data Protection Officer at ifemide.o@myspeedapp.com with the business name and the phone number, email or social handle you used, and we will assist directly. Receipts and payment records for money that moved through Speed are kept for the period financial law requires, and nothing else.

What to expect

• We confirm receipt within 2 working days and complete the request within 30 days.
• We verify you are who you say you are before deleting anything.
• Deletion is permanent. Where law makes us keep a record, we tell you what is kept and for how long.

Contact: Data Protection Officer, Speed Software Ltd · ifemide.o@myspeedapp.com · Yaba, Lagos, Nigeria